Guest Book: What our customers say

I fell in love with Alacer when I first met the team at the Hostec exhibition in Excel in 2008; they clearly understood my needs as a niche market operator and from the first moment my discussions with Alacer were more clearly focussed than those with any of the other suppliers in the exhibition. This understanding continued through the specification process to installation and implementation, which adhered to a very carefully agreed schedule. Now we are running Alacer software for restaurant management, it is very easy to use because it is logical. The underlying reason for this is simple: The Alacer hospitably software package was created by a group of people who have many years experience within the hospitality industry. These people continue to make the whole Alacer experience exceptionally user friendly on a day-to-day basis. If you want real people to assist you in making management of your hospitality business more personal and more efficient I recommend the Alacer team unreservedly

As a small but growing hotel business, we needed a straightforward, integrated, industry-specific system to move our new business into the 21^st century. After weighing up all the packages we chose Alacer - with good reason. We now have an excellent management system, with various secure areas to maintain our reservation and bookings business, link the beds, co-ordinate wet and dry sales, and manage sales, spend and stocks. All with one reporting system that gives us clear visibility of our business performance. Moreover Alacer demonstrates its commitment to us by excellent after sales service and ongoing upgrades to the system to meet our growing and changing needs.

The new concept in hotel manager packages that Alacer software offers is a real breath of fresh air in what is normally a stale environment.

Working closely with Alacer and using their systems has helped Agellus Hotels quickly become a successful hotel business with efficient and simple automated processes. Real time data and charging allows for great control as well as the ability to automatically receive up to the minute reporting. We've found the Alacer team professional, knowledgeable and always very helpful. Installation and implementation at each of our properties has been smooth and hassle free. We get ongoing support whenever required from a friendly and helpful team that speaks our language rather than blinding us with science! I would thoroughly recommend Alacer.

Since we installed the Alacer Hotel Manager system we have been thoroughly impressed with the level of service we have received from them. From software to hardware support they have been exceptional. The system is very robust and I have never once had an issue with it crashing or causing a system failure. The development program has seen some features added that we ourselves had suggested, and this is truly great to see and not something I have witnessed elsewhere. The release of new and improved editions has also been steady ensuring that the product brings these improvements to the desktop swiftly. Our EPOS till system has meant that we are able to handle guest bills far more professionally than before and with integrated billing means that tabs aren't lost and are applied to the right guest's rooms. This has had a marked impact on the bottom line. It is great to work with a company that is small enough to get to know lots of their staff creating a team approach to the relationship rather than it being a one-sided customer/supplier relationship