Focus on Your Guests and Let The Software do The Rest
Handle even the most complex spa, beauty and wellness requirements with ease
Running a spa or wellness retreat, where you cater for the needs of both day visitors and residential guests, you need an efficient way to manage complex guest requirements, billings, staff rotas, treatment room allocations and resources. Your quests are seeking a tranquil, stress-free experience and your staff need to engage with them in a calm and professional manner.
With Alacer's Spa Management software you can de-stress as it can handle the most complex spa, beauty and wellness requirements to keep your customers happy, so they become returning visitors.
Easy Bookings
A single application lets you deal with complex availability queries to allow bookings to be entered quickly and accurately. Associate spa treatments and other leisure items with hotel or table reservations for accurate management and billing of even the most complicated combinations.
Bespoke Packages
Create customised offerings and manage both residents and day guests, all from one screen. Easily call off items and assign to technicians whilst ensuring you don't miss charging for items not included part of an agreed package. Transfer balances to a central tab to eliminate end of day queues to process payments faster.
Group Information
Get a clear overview of all group bookings information within in the hotel, spa and restaurant in a single view. Rooming lists sent to the group leader for completion are easily re-imported without re-keying data. Offer flexible options for settling of invoices and account.
Manage Resources
Create rotas and print up-to date itineraries so technicians can easily see a list of their guests, treatments alongside any special notes or contraindications. Easily record holidays, meetings, lunch breaks, unplanned absences or one-off changes to available working hours without affecting standard rotas. A skills matrix helps you keep on top of technician skill sets to ensure your rotas reflect all current and available resources.
Fitness Classes
Set up classes, assign a resource and see in real-time how many spaces are left. Set recurring classes to repeat automatically and offer guests a course of treatments at a discounted rate.
Book Online
Make it easy for guests to book spa packages and classes/treatments directly via your website. All information is real-time and bookings flow directly into the core system, eliminating the need to rekey data. Allow guests to personalised their visit and tailor packages to include supplementary items to enhance their stay. Safe and reliable online payments are supported via an approved payment gateway.
Business Analytics
Comprehensive reporting is at the core of the Alacer system allowing you to easily keep your finger on the pulse of your business with real-time graphical displays containing turnover, margins, key statistical trends and performance indicators.
Frequently Asked Questions
It is quick and easy to transfer spa balances i.e. purchases for treatments, classes or retail items to the guest's main bill.
It is important that all financial data is correct and therefore we do not recommend importing any historical data. As part of the go-live process you will enter upcoming spa bookings. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.
An easy-to-use visual planner will allow you to manage resources to account for any unplanned absences or meetings.
Our fully integrated web engine allows you publish this information via your website, without having to worry about overbooking as all bookings flow directly into the core system.
Yes, Alacer builds a comprehensive guest profile which details all their purchases and preferences.
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